Six Steps to CX Mastery
Learn how 'Duck Theory' affects how you approach customer experience and process improvement.
Video 1: Introduction to 'Duck Theory'
Video 2: Modeling Customer Interactions
Video 3: Modeling Internal Interactions
Video 4: Modeling Business Rules
Video 5: Modeling Rewards & Mindsets
Video 6: Wrap-up and Downloads
A super laid back set of lessons from CEM experts James Dodkins & Steve Towers. You might never think about ducks in the same way again!